Cancellation Policy

Covid-19 (Corona) outbreak – Update 

Due to the current Covid-19 (Corona) outbreak, Weybridge dental practice would like to reassure all patients that current government advice for healthcare professionals and primary dental healthcare settings are being met. All staff are aware that they must self-isolate and remain away from the practice if they experience symptoms or have been in contact with anyone who has had symptoms of respiratory tract illness. 

Sterilisation and disinfection procedures will, of course, continue at our high standard. We have also increased disinfection of non-clinical areas such as the waiting area, all door handles, bathrooms and other public areas in the practice. 

We will continue to request your up-to-date medical history at each visit and request your current risk status before attending the practice. If you have travelled abroad in the last 14 days or been in close contact with someone with confirmed Coronavirus, please check the government’s gov.uk website (links below) for the latest COVID-19 travel advice. You may need to call NHS 111 for further advice before making or attending your appointment. 

We will continue to ensure the safety of our patients comes first and will keep updating our approach as and when official guidance is released in this very dynamic situation. We appreciate your support and understanding in these very challenging times. 

Further information can be found: 

NHS coronavirus advice for professionals 

Government public advice regarding coronavirus 

Coronavirus (COVID-19): UK government response 

Number of coronaviruses (COVID-19) cases and risk in the UK 

Self-isolation guidance 

https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/ 

 

Cancellation Policy

If you need to cancel your appointment we require 48 hours’ notice. We ask for all cancellations to be made in writing over email, in person or via our phone line, a voice message should the practice be closed is also acceptable.

For any private appointments giving less than 48 hours’ notice will result in a minimum charge of £50, although this can be higher depending on the complexity of the procedure which would have been already prepared for. For any NHS appointments giving less than 48 hours’ notice a ‘fail to attend’/FTA occurs, should any patient FTA 3 times or more they are removed from the NHS list.

For any patient wishing to dispute the policy due to a situation out of your control we request something is put in writing to the practice manager, Christina Fernandez: chrissy@weybridgedental.co.uk, Weybridge dental practice 29 Dorchester Road Weybridge KT138PE

All patients of Weybridge dental practice are required to read and sign our terms and conditions which form part of our cancellation policy.

Our terms and conditions state:

  1. 48 Hours’ notice is required to cancel any appointment at Weybridge dental practice 
  2. Patients are to pay all fees when they become due
  3. If an FTA occurs a minimum cancellation fee of £50  will be charged (Private appointments only). If 3 or more NHS appointments are failed we reserve the right to no longer see the patient under the provision of NHS

Cancelling on behalf of someone else 

Please note that we keep strictly to the rules of clinical confidentiality. If you are cancelling on behalf of someone else, we have to know that you have their permission to do so, unless they are incapable (because of physical and mental illness) or you are the parent/family member or carer for the patient.

 

Cancelling due to illness

Patients who are unable to make their appointment due to illness must, where possible, contact the practice 48 hours before the appointment if they cannot attend.

Failing to notify us may result in a failure to attend charge and/or contribute to failed appointments. If any patient fails to attend 3 NHS appointments, Weybridge dental practice will no longer provide NHS dental services to the individual. 

Unless there are exceptional circumstances and proof can be provided upon request, Weybridge dental practice reserves the right to offer private services only. 

We apologise for any inconvenience this may cause. 

We thank you for understanding

 

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