Cancellation Policy

If you need to cancel your appointment we require 48 hours’ notice. We ask for all cancellations to be made in writing over email, in person or via our phone line, a voice message should the practice be closed is also acceptable.

For any private appointments giving less than 48 hours’ notice will result in a minimum charge of £50, although this can be higher depending on the complexity of the procedure which would have been already prepared for. For any NHS appointments giving less than 48 hours’ notice a ‘fail to attend’/FTA occurs, should any patient FTA 3 times or more they are removed from the NHS list.

For any patient wishing to dispute the policy due to a situation out of your control we request something is put in writing to the practice manager, Christina Fernandez: chrissy@weybridgedental.co.uk, Weybridge dental practice 29 Dorchester Road Weybridge KT138PE

All patients of Weybridge dental practice are required to read and sign our terms and conditions which form part of our cancellation policy.

Our terms and conditions state:

  1. 48 Hours’ notice is required to cancel any appointment at Weybridge dental practice 
  2. Patients are to pay all fees when they become due
  3. If an FTA occurs a minimum cancellation fee of £50  will be charged (Private appointments only). If 3 or more NHS appointments are failed we reserve the right to no longer see the patient under the provision of NHS

 

Cancelling on behalf of someone else 

Please note that we keep strictly to the rules of clinical confidentiality. If you are cancelling on behalf of someone else, we have to know that you have their permission to do so, unless they are incapable (because of physical and mental illness) or you are the parent/family member or carer for the patient.

 

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